Medtronic Australasia Pty Ltd.
97 Waterloo Road North Ryde, NSW 2113
Phone: 1800 777 808

CareLink

CareLink Personal software support for your MiniMed system.

CareLink Personal software support for your MiniMed system.

What is CareLink™ Personal software?

CareLink™ Personal software enables you to download your diabetes devices and see historical data that has been collected in the form of graphs, charts and reports. These reports can help you to understand the effects of insulin dosage, eating habits, exercise routine, and medication on your glucose levels and are the key to improving your diabetes control. Seeing this information in chart, graph, and table formats allows you to better identify patterns and problems that will help you work out the root cause of your low and high blood glucose levels. 
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How much does CareLink™ Personal software cost?

CareLink Personal software is free of charge. All you need is Internet access and a CareLink connectivity device (CareLink USB or blood glucose meter). Please contact our Customer Service team on 1800 777 808 for more information on how to obtain the CareLink connectivity device.

What are the Supported Systems?

To access your CareLink account, you need:

  • Microsoft® Windows® XP (32-bit), Vista®, 7, 8 or 8.1
  • A reliable Internet connection with Microsoft® Internet Explorer® 7, 8, 9, 10 or 11 (32-bit and 64-bit) or Mozilla® Firefox® 24 or greater
  • Adobe® Reader™ version 7.0 or greater to view PDF files
  • Java™ 7 Update 51 Plug-in or greater
  • A connectivity device, such as a CONTOUR® NEXT LINK blood glucose (BG) meter or a CareLink®USB Device

Which blood glucose meters are currently supported by CareLink™ Personal software?

Visit therapy management tools for a list of glucose meters which are currently supported by CareLink Personal software.

Setting up CareLink™ Personal software

What is Java™ and why do I need it to use CareLink™ Personal software?

Java™ is the software technology used by CareLink Personal software to allow you to upload data from your pump and meter(s) to the system's database. If you don't already have a compatible version of the required Java plug-in installed on your computer, CareLink Personal software will, with your permission, download and install the plug-in.

I'm having problems installing Java™

If you are having trouble installing Java, you may need to download and install the Java plug-in manually by following these steps. You may find it helpful to print these instructions before going further:

  • Download the Java Plug-in and save it to your desktop or another known location.
  • Close all open Internet Explorer windows.
  • Double-click on the saved file that you just downloaded and follow the instructions provided in the installer.
  • Click on the Upload tab.

If the applet starts up, the installation was successful.

How do I access CareLink™ Personal software?

Create a CareLink Account

Did You Know: Even if you already have an online Medtronic account, a unique login will need to be created for CareLink.

  1. Visit the CareLink website, and from the Welcome screen click the Sign Up Now button and then the country and language you prefer.
  2. In order to accept the terms of agreement, ensure that all 3 boxes are checked and click Accept.
  3. Create a new username and password. Passwords are case-sensitive and can be any combination of letters or numbers from 4 to 20 characters. Once you complete the required fields, click Submit.

What do I need to get started?

Go to the CareLink™ Personal website, click on ‘Sign up now’ and create a CareLink Personal account by following the enrolment instructions. You will need a CareLink connectivity device (CareLink USB or blood glucose meter) to download data from your insulin pump.

Using CareLink™ Personal software.

Uploading Your Data - Uploading Your Data with a CONTOUR® NEXT LINK

Uploading Your Data with a CONTOUR® NEXT LINK

  1. Sign in to your account. If you have forgotten your password, use the self-service tool on the CareLink homepage listed as "Forgot your password?"
  2. Make sure you are on the Upload screen. Once the applet loads, the first device upload window is displayed.

Note: If CareLink does not detect a Java plug-in, you can install "Java™" by clicking on the "Troubleshooting" hyperlink located on the bottom right side of the Upload section. Follow the instructions on your screen until Java successfully installs before proceeding. For further troubleshooting with Java click here.

  1. Once you’ve connected your CONTOUR® NEXT LINK device to your computer make sure your insulin pump is within 6 feet of this device.

Note: The first time you use this device, the system will prompt you to install the driver. For further troubleshooting with this device’s drivers click here.

  1. Follow the instructions on the window. When you are ready to go to the next step, click Next > to display the next window. Follow the instructions on each window, making sure to click Next > when you are ready to move on.

Note: Your insulin pump might go into Suspend mode and stop dispensing insulin during the upload process. The software will automatically return it to normal operation when the upload process is complete.

  1. When you see the Verify Connections window, read the steps. This is to ensure you have properly set up communication between your computer and device. When you are ready to complete the upload, clickFinish. A progress window will display to show the progress of your device upload. If for any reason you wish to stop the upload, click Cancel. If you experience interruptions in the upload, try turning off or moving away from common electronic devices such as cell phones or cordless phones.
  2. Read and follow the instructions on the screen. When the upload completes successfully, the "SUCCESS!" message will display.

Warning: If you click on another tab or link during an upload, the upload will be canceled. You can also stop the upload by clicking Cancel.

Uploading Your Data - Uploading Your Data with a CareLink USB

Uploading Your Data with a CareLink USB

Important: If your computer is running the Windows Vista, Windows 7 or Windows 8 operating system, there are some additional steps the first time you are going to upload. If you are unsure what operating system you have, from your computer desktop:

  • Right click on the My Computer or Computer icon
  • In the window that pops up, left click on Properties
  1. Sign in to your account. If you have forgotten your password, use the self-service tool on the CareLink homepage listed as "Forgot your password?"
  2. Make sure you are on the Upload screen. Once the applet loads, the first device upload window is displayed.

Note: If CareLink does not detect a Java plug-in, you can install Java by clicking on the “Java™” hyperlink located on the bottom right side of the Upload section. Follow the instructions on your screen until Java successfully installs before proceeding. For further troubleshooting with Java click here.

  1. Do not connect your USB device until prompted. Once you’ve connected your USB to your computer make sure your insulin pump is within 6 feet of the USB.

Note: The first time you use your USB device, the system will prompt you to install the driver.

  1. Follow the instructions on the window. When you are ready to go to the next step, click Next > to display the next window. Follow the instructions on each window, making sure to click Next > when you are ready to move on.

Note: Your insulin pump might go into Suspend mode and stop dispensing insulin during the upload process. The software will automatically return it to normal operation when the upload process is complete.

  1. When you see the Verify Connections window, read the steps. This is to ensure you have properly set up communication between your computer and device. When you are ready to complete the upload, click Finish. A progress window will display to show the progress of your device upload. If for any reason you wish to stop the upload, click Cancel. If you experience interruptions in the upload, try turning off or moving away from common electronic devices such as cell phones or cordless phones.
  2. Read and follow the instructions on the screen. When the upload completes successfully, the "SUCCESS!" message will display.

Warning: If you click on another tab or link during an upload, the upload will be canceled. You can also stop the upload by clicking Cancel.

How long does it take to upload data using CareLink Personal software?

Frequent data uploading (i.e. every 2 to 4 weeks) will provide uploads in about 2-4 minutes depending upon frequency of insulin pump use and CGM features.

How can I share my treatment reports with my healthcare provider?

You can share your reports from your Carelink™ software by printing them and taking them with you, and/or saving them on your computer and e-mailing them. CareLink Personal software is also designed so that it can integrate with CareLink Pro software on your healthcare professional’s computer. If they have CareLink Pro software, your healthcare professional can download your device data from your CareLink Personal in advance of your appointment, once you’ve given your explicit permission and personal password.

Note: Be sure to get your healthcare provider's permission before e-mailing your reports. Also, be aware that e-mail may not be a secure communication medium.

How do I create reports?

It’s easy. From the main Reports page, select a report from the menu on the left-hand side of the screen. Select the date or date range for the report and click the Go button. Your report is displayed as a PDF file in a separate window.

What if I've forgotten my password?

Simply click on the "Forgot your password?" link displayed on the login area of the home page and a temporary password can be emailed to you. The temporary password can be used to access the system for up to 24 hours after it has been issued and you will be prompted to create a new password for use on subsequent visits.

How frequently should I use the software?

Frequently uploading data has two advantages. First, it takes less time for each upload to be completed because less data is being copied. Second, because your device cannot hold more than three months of information, frequent uploads will help you avoid gaps in your data over time. Your healthcare professional may recommend how often you should upload data from your device. Generally we recommend uploading every 4 to 6 weeks.

Uploading Your Meter and Multiple Devices

CareLink Personal can be used with a variety of insulin pumps and BG meters.

Uploading a Linked BG Meter: If you have a MiniMed System with a linked meter, you only need to upload the data in your insulin pump. Remember, the meter data stored in the pump will be uploaded at the same time as the pump data.

Uploading a Non-linked BG Meter: If you have multiple devices, such as an insulin pump with a non-linked meter, each device must be uploaded separately. To upload data from your BG meter, use the cable and install the drivers provided by that meter company. Uploading non-linked meters in addition to your pump may cause you to have duplicate data.

Note: If you upload a Bayer CONTOUR® USB meter, no cable is necessary. However, the system may need to install a software driver for it. The first time you upload, follow the onscreen instructions after selecting this device during the upload process.

CareLink™ security

Is my medical and personal information secure?

Medtronic is committed to ensuring that all your personal information is kept private and protected. The CareLink system uses Secure Sockets Layer (SSL), a data encryption technology similar to the online bank standard, to ensure that data is unreadable during the transfer. CareLink Personal software complies with the strictest privacy regulations in the world, including HIPAA guidelines, and your information is processed in accordance with the applicable European Data Protection laws.

Microsoft®, Windows®, XP®, Vista®, and Internet Explorer® are registered trademarks of Microsoft Corporation. Mozilla® Firefox® is a registered trademark of Mozilla Corporation. Adobe® is a registered trademark and Reader is a trademark of Adobe Systems Inc. Java® is a trademark of Sun Microsystems, Inc. CONTOUR® is a trademark of Bayer.